RITSUMS — REFUND AND CANCELLATION POLICY

Last updated: 4 August 2026

1. Scope
This policy covers subscriptions to Ritsums, the Ritsu Management System (the
"Service"), sold by Eric Daniele, trading as Owner Software. Payments are
processed by Paddle, our merchant of record, so Paddle appears on your
statement and issues your invoice.

2. 14-day refund
If the Service does not work for you, request a full refund within 14 days of
your first payment and we will issue it, no questions asked.

3. After 14 days
Subscriptions renew automatically for the same period at the then-current
price. Renewal charges are non-refundable, and part-months are not refunded.
Cancel before the renewal date to avoid the next charge.

4. Cancellation
You can cancel at any time by writing to the address below. Cancellation takes
effect at the end of the paid period; you keep full access until then, and you
are not charged again afterwards.

5. Exceptions
We may decline a refund where the account has breached the Terms of Service or
where the request is a repeat of a refund already granted for the same account.

6. Statutory rights
Nothing here limits any refund or cancellation right you have under consumer
law, including any right of withdrawal.

7. How to request
Email ericdaniele34@gmail.com from the address on the account, with the order or
invoice number. Approved refunds are returned to the original payment method
and typically appear within 5-10 business days, depending on your bank.

Related documents: /terms  /privacy  /pricing